Privacy Policy
Last updated: January 2026
1. Who We Are
M21 DETAILING LIMITED (Company No. 13751892, registered in England and Wales) operates the website carwash247.co.uk and provides mobile car wash services throughout Greater Manchester. We are the data controller for personal information collected through this website and our service operations.
2. What Information We Collect
We collect the following types of personal information: Contact details (name, phone number, email address) when you submit a quote request or contact form. Vehicle information (vehicle type, postcode/location) to provide our services. Service preferences and any notes you provide relating to your booking. Payment and transaction records where applicable.
3. How We Use Your Information
We use your information to: process and fulfil your service requests; contact you to confirm bookings and provide updates; generate quotes and invoices; respond to enquiries and complaints; improve our services; comply with legal obligations. We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the basis of: contract performance (to provide the services you have requested); legitimate interests (to operate and improve our business); legal obligation (to comply with applicable laws and regulations).
5. Data Retention
We retain customer records for a period of up to 7 years in order to comply with tax and accounting obligations. Contact messages are retained for up to 12 months. You may request deletion of your data at any time, subject to our legal obligations.
6. Your Rights
Under UK GDPR, you have the right to: access a copy of the personal data we hold about you; correct inaccurate data; request erasure of your data (where no legal obligation to retain exists); restrict or object to processing; data portability. To exercise any of these rights, contact us at info@carwash247.co.uk.
7. Cookies
Our website uses only essential cookies required for the site to function correctly. We do not use tracking or advertising cookies.
8. Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. Access to personal data within our systems is restricted to authorised personnel.
9. Contact & Complaints
For any data protection queries, contact us at info@carwash247.co.uk or call 07438 360910. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.